Privacy Notice

Written in Stone Eternally - WISE is committed to protecting your personal data. This Privacy Notice explains how we collect, use, and share your personal data when you visit our website as well as your rights regarding your data and how we safeguard it.

By using WISE- Written in Stone Eternally (a service by The Provider), you agree to the practices described in this Privacy Notice, which are designed to be compliant with applicable data protection laws.

About Us

Written in Stone Eternally - WISE, is a service provided by Nivoda Limited, (“The Provider”) the world’s largest diamond and gemstone marketplace. Nivoda Limited is registered in England and Wales (Company No. 10736332) with a registered office at 100 Hatton Garden, Suite 202, London, EC1N 8NX, United Kingdom.
Nivoda and affiliates act as the controller of personal data processed in connection with Written in Stone Eternally - WISE and is registered with the UK Information Commissioner’s Office (ICO) under registration number ZA436707. If you have any questions about this notice or how we handle personal data, you can contact us using the details provided in the “How to Contact Us” section below.

Personal Data We Collect

3.1 This clause ‎3 shall only apply to Suppliers. Suppliers may place a Written in Stone Eternally – WISE Certified Goods Request for Nivoda Written in Stone Eternally – WISE Services in respect of any Goods Listed on the Platform, or Goods which will be Listed on the Platform in the future in accordance with the Purchase of Goods Terms. When a Supplier places a Written in Stone Eternally – WISE Certified Goods Request in respect of any Goods, the Supplier is requesting Nivoda Written in Stone Eternally – WISE Services on the terms set out in the Written in Stone Eternally – WISE Certified Goods Request and these Terms, which any Relevant Nivoda Entity shall be free to accept or decline in its absolute discretion.

We do not collect Personal Identifiable Information (PII) unless you voluntarily join our programs. We only use cookies to improve site functionality.

We collect personal data from you, only when you apply to join the Wise Ambassador Program. This includes:

Identity and Contact Information: Name, Surname, Email address, phone number, Country.
Business and Company Information: If you register as an Ambassador with your business we collect business details as business name and company type.
Technical and Usage Data: We automatically collect certain data about your device and how you use the WISE platform. This includes information such as your IP address, device type, operating system and version, browser type, screen resolution, and language setting. We also gather usage information like the pages or reports you view, links clicked, the time spent on different pages, and other interaction details. In order to better understand user behavior, we use technologies like cookies and session replay which can record how you navigate and use our site (e.g. recording clicks, scrolling, and navigation paths).This usage data helps us troubleshoot issues, analyze platform performance, and improve the user experience.

Minors: WISE is not intended for children under the age of 13. We do not knowingly solicit or collect personal data from anyone under 13 years old. If you are under 13, please do not send us any personal information. In the event we discover that we have collected personal data from a minor under 13, we will promptly delete such information

How We Use Personal Data

We only use your personal data for legitimate business purposes and in accordance with data protection laws. The purposes for which WISE- Written in Stone Eternally processes your personal information include:

Ambassador Program Administration: To register you as a Wise Ambassador and verify your eligibility.
Communication: To send you program updates, feature previews, and certification news.
Marketing & Resources: To provide you with co-marketing toolkits (digital assets, articles) and invite you to exclusive community events.

Legal Bases for Processing: When we process your personal data, we do so on one or more of the legal grounds allowed under data protection laws. These include: (a) consent: By submitting the Ambassador application form, you explicitly consent to us processing your data for this program and for sending emails or using certain cookies as described here. (b) legitimate Interest: To maintain a database of industry partners and improve our certification service

How We Share Personal Data

We do not sell or rent your personal information to third parties. We may share your data only with

Service Providers: Trusted third-party tools we use to manage the program, subject to strict data protection agreements.
Legal Compliance: We may disclose personal data to third parties when we believe it is required to comply with applicable laws, regulations, or legal processes, or to respond to valid legal requests (such as court orders, subpoenas, or requests from government authorities

Any sharing of data is done under strict conditions and only for legitimate purposes in line with this Privacy Notice.Rest assured, we do not share personal data without a valid legal basis. We will never sell your personal information to advertisers or unrelated third parties. When we do share data with the categories of parties described above, we ensure that appropriate confidentiality and security measures are in place to protect your information.

Cookies and Tracking Technologies

Like most online services, we use cookies and similar tracking technologies to make our website and platform function effectively, to analyze usage, and to improve your experience. Cookies are small data files placed on your browser or device when you visit a website. These cookies (and equivalent technologies like pixels or local storage) allow the website to recognize your browser and to analyze usage.

Essential Cookies: Strictly necessary for the website to operate securely. We process these based on our legitimate interest.
Analytics & Performance: We use tools like Google Analytics and session replay technologies to understand how you interact with our site (e.g., clicks, scrolls, page views). We only use these cookies if you give your consent via our cookie banner.

This is some text inside of a You can manage your preferences via our Cookie Settings banner or your browser settings.div block.

For more details on the cookies we use, you can refer to our detailed Cookie Notice on our website, which lists the specific cookies and their purposes

By using WISE with your browser settings adjusted to accept cookies, you consent to our use of cookies as described here, both in WISE domain and sub-domains. If you have any questions about our use of cookies or how to manage your preferences, please contact us.

Your Rights and Choices

As a user of WISE (and thus a data subject under applicable data protection laws), you have several rights regarding your personal data. Your principal rights include:

‍Right to Access: Request a copy of the personal data we hold about you.

Right to Rectification: Request that we correct incomplete or inaccurate data.

‍Right to Erasure: Ask us to delete your data where it is no longer necessary or if you withdraw consent (subject to legal retention obligations).

‍Right to Restrict or Object: You may object to our processing of your data for legitimate interests or direct marketing.

‍Right to Portability: Request your data in a structured, machine-readable format.

‍Right to Withdraw Consent: If you have given consent (e.g., for cookies or newsletters), you may withdraw it at any time.

You can exercise most of the above rights by contacting us to data@nivoda.com. We will respond to your request as soon as possible and within the timeframe required by law. To protect your privacy, we may request proof of identity before fulfilling your request. If we cannot fulfill your request (due to legal requirements or other valid reasons), we will explain the reasons to you.

Finally, you have the right to lodge a complaint with a data protection authority if you believe we have violated your privacy rights. However, we kindly ask that you reach out to us first so we can address your concerns directly.

Data Security

We take the security of your personal data very seriously. Nivoda has implemented a variety of technical and organizational measures to protect your data against unauthorized access, loss, alteration, or disclosure.

Despite our strong efforts, please note that no website, internet transmission, or storage system can be guaranteed 100% secure We therefore cannot warrant absolute security of your data. However, we continuously evaluate and improve our security measures to meet or exceed industry standards. In the unlikely event of a data breach that poses significant risk to your rights, we will inform you and the relevant authorities as required by law.

Data Retention

We will retain your personal data for as long as it is necessary to fulfill the purposes we collected it for. If you have any specific questions about our data retention practices, feel free to contact us.

International Data Transfers

As a global service provided by Nivoda, we may process or transfer your personal data to countries outside of your own residence. Specifically, data provided through Wise Certificates may be stored in the European Economic Area (EEA), the United Kingdom, or the United States.

Whenever we transfer personal information across borders, we implement strict safeguards to ensure your data remains protected:

Adequacy Decisions: We transfer data to countries recognized by the UK or European Commission as having adequate data protection laws.
Standard Contractual Clauses (SCCs): For transfers to other countries (such as the US), we use regulator-approved contracts that legally oblige the recipient to protect your data to EU/UK standards.
Binding Corporate Rules: We utilize internal agreements to ensure all Nivoda entities worldwide handle your data with the same level of security.

If you would like more information about these mechanisms or copies of the relevant agreements, please contact us at data@nivoda.com

How to Contact Us & Complaints

If you have any questions, concerns, or requests regarding this Privacy Notice or your personal data, please do not hesitate to contact us. You can reach WISE’s privacy team by email at data@nivoda.com. If you believe we have not handled your personal data properly or have violated your rights, you have the right to file a complaint with a supervisory authority. We kindly request that you give us the opportunity to address your concerns before you approach a regulator. If you contact us first, we will do our best to investigate and resolve any issue to your satisfaction. Your privacy is extremely important to us, and we will take any complaints seriously.